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Team Lead

Company

Ascendion

Location

cebu, central visayas

Type

Full-time

Qualifications:

  • At least 2 years of experience as a Team Lead/Operation Supervisor in the BPO/Contact Center industry
  • Amenable working full onsite and fixed night shift
  • Preferred: Has a background in Benefits/Claims Account
  • Can Start ASAP


Job Description:

  • Supervises a team of 15 to 25 Customer Service Associates
  • Coordinate agents needs within assigned team as required to ensure optimal customer service to customers
  • Refers complaints of service or process failures to Senior Operations Manager
  • Responsible for tracking CSR performance and specific follow-up training
  • Conducts training with team members and ensures up-to-date information is provided to each member and other stakeholders
  • Communicates with internal/other departments to ensure prompt and courteous service for all questions
  • Investigates issues, following customer and company proce...

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