Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
Event Management, Discovery, Service Mapping and Orchestration
OMT, Flow Designer, Widgets, Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus.
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.