Job Overview
The Team Lead – Issue Management and Content Operation s is responsible for leading a team that supports critical business operations including issue resolution, and content management. This role focuses on driving operational excellence, improving processes, and ensuring high-quality deliverables while fostering team development and engagement
Lead issue management and content operations team in US working hours (night shift).
Key Responsibilities
Lead and manage a team responsible for issue management and content operations working in US hours.
Troubleshooting and resolving site experience / customer experience issues received via incidents, JIRAs and emails
Using the RCAs and CAPAs of the recent issues, establishing proactive checks to identify and remediate impacted items with similar issues
Participating in the core business events to conduct preview and production validations to proactively identify and remediate the issues
Monitoring the majo...