Lead, coach, and enable 4 people managers and 30 analysts across data science, engineering, analytics, and program coordination, fostering inclusive, high‑performance culture and outcome‑focused delivery.
Oversee multi‑disciplinary teams within global/segment structures; build inclusive, high‑performance culture managers and analysts; strengthen ways of working with technology/value stream partners
Align portfolio and roadmaps to Manulife’s analytics use case categories (e.g. Customer Experience, Modernized Operations, Pricing, Fraud Detection & Prevention; etc), ensuring clear problem statements, value hypotheses, and measurable outcomes.
Collaborate with Global Segments Leaders of up to GLT‑level to understand their businesses & demands to understand their operations & meet their data‑related requirements.
Partner with segment heads and functional leaders to share best practices and scale analyti...