Resolved issues related to Microsoft applications, Windows systems, and agency-specific software.
. Delivered System support via BeyondTrust, chat, email, and phone while maintaining high service levels.
. Develop, modify, and optimize operating systems, middleware, and compilers.
. Perform system analysis to identify performance bottlenecks and implement solutions.
. Collaborate with infrastructure and application teams to ensure seamless system integration.
. Maintain system documentation, coding standards, and version control.
. Troubleshoot complex software and hardware issues at the system level.
. Accessed user machines to troubleshoot and implement solutions effectively.
. Documented technical steps in ServiceNow for transparency and SLA compliance.
. Advised users on preventive maintenance, helping reduce recurring incidents.