Overview
GovCIO is currently hiring for System Administrator/Software Analyst to support our US Coast Guard IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid remote position.
Responsibilities
Provide technical support:
Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems. Diagnose and resolve issues:
Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions. Handle support requests:
Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system. Escalate complex problems:
Report significant or recurring issues to higher-level support teams (Tier 3 or higher). Maintain systems and documentation:
Install and configure software, document in...