Responsibilities

: • Support and maintain enterprise-class open-system infrastructure services, including server virtualization, backup/recovery, and networking, ensuring a well-designed and managed technology infrastructure. • Monitor, manage, and act on infrastructure alerts, providing regular accurate reports to stakeholders on system health and performance. • Collaborate with cross-functional teams to conduct high availability and disaster recovery (HA/DR) testing and training exercises, ensuring testing plans are reviewed and updated periodically. • Create and update comprehensive environment documentation, knowledge base articles, standard operating procedures (SOPs), and system diagrams as the environment evolves. • Work with IT operations groups to identify and resolve infrastructure issues while supporting ongoing infrastructure upgrade and implementation projects. • Develop and maintain automation scripts for infrastructure management and operations, reducing manual st...