Leads end‑to‑end system quality programs for Home and Office Laser printer platforms, accessories, and related solutions across development, qualification, launch, and post‑launch support.
Defines and drives quality strategy, release readiness criteria, governance models, and success metrics spanning firmware, software, cloud, connectivity, reliability, and field performance.
Establishes scalable quality operating mechanisms, dashboards, and review cadences that enable stakeholders and senior leadership to assess program health, business risk, and release confidence.
Partners across firmware, software, cloud, and customer support to proactively identify systemic risks and drive timely resolution.
Reviews product architectures, design changes, validation strategies, qualification plans, and readiness criteria to ensure quality requirements are built into products and processes from...