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System Administrator

Company

Global Staff Connections

Location

Pasig, Metro Manila

Type

full time

Responsibilities:

  • Responsible for Level 1 and 2 Support and taking initial Incident tickets, monitoring, performing, and providing initial troubleshooting.
  • Manage user accounts on various online platforms such as O365, AWS, and other platforms.
  • Escalates unresolved issues to appropriate internal teams for more - in-depth troubleshooting.
  • Evaluate hardware/software issues encountered by clients for office use remotely via TeamViewer.
  • Create and maintain detailed technical and user-facing documentation.
  • Create On-Boarding and Off Boarding processes for an account and profile creation.
  • Maintain and administer clients' IT infrastructure, including cloud servers, networks, applications software, and all configurations.
  • Monitor the performance of server systems and networks and coordinate Systems Analysts regarding network and servers access and use.
  • Responsible for documenting any IT-related proc...

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