Responsibilities:

• Responsible for Level 1 and 2 Support and taking initial Incident tickets, monitoring, performing, and providing initial troubleshooting.
• Manage user accounts on various online platforms such as O365, AWS, and other platforms.
• Escalates unresolved issues to appropriate internal teams for more - in-depth troubleshooting.
• Evaluate hardware/software issues encountered by clients for office use remotely via TeamViewer.
• Create and maintain detailed technical and user-facing documentation.
• Create On-Boarding and Off Boarding processes for an account and profile creation.
• Maintain and administer clients' IT infrastructure, including cloud servers, networks, applications software, and all configurations.
• Monitor the performance of server systems and networks and coordinate Systems Analysts regarding network and servers access and use.
• Responsible for documenting any IT-related proc...