Provides senior-level enterprise IT operations support, including system monitoring, batch processing, incident response, and production support.
Coordinates with technical teams to ensure system availability, stability, and timely issue resolution.
The Systems Operations Contractor provides advanced operational and service desk support by responding to production problem reports, service requests, and project-related operational needs.
This includes researching complex issues, communicating status and next steps to stakeholders, documenting activities in service management systems, and ensuring issues are resolved in accordance with established workflows and timelines.
The contractor maintains and updates operational documentation, including r...