Switchboard Telephonist
Belfast
£12.71 per hour
Full time
About the Role
As a Switchboard Telephonist, you will:
- Operate screen-based console and keyboard systems in a fast-paced, highly demanding environment.
- Answer and service all incoming calls, greeting callers, providing information, and transferring calls efficiently.
- Route emergency calls and ensure all emergency procedures are followed according to departmental and Trust policies (including cardiac arrest, traumas, fire calls, and disaster/emergency situations).
- Operate paging systems to broadcast messages to various stakeholders.
- Update records related to directory information and on-call rotas.
- Monitor alarm systems and take appropriate action as per standard operating procedures.
- Ensure a smooth handover to the next operator at the end of your shift.
What We Offer
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