Switchboard Telephonist

Belfast

£12.71 per hour

Full time

About the Role

As a Switchboard Telephonist, you will:

• Operate screen-based console and keyboard systems in a fast-paced, highly demanding environment.
• Answer and service all incoming calls, greeting callers, providing information, and transferring calls efficiently.
• Route emergency calls and ensure all emergency procedures are followed according to departmental and Trust policies (including cardiac arrest, traumas, fire calls, and disaster/emergency situations).
• Operate paging systems to broadcast messages to various stakeholders.
• Update records related to directory information and on-call rotas.
• Monitor alarm systems and take appropriate action as per standard operating procedures.
• Ensure a smooth handover to the next operator at the end of your shift.

What We Offer