Switchboard Operator

This is a Part-Time position within the Switchboard area. Incumbent in this position will answer calls in a courteous manner and disseminate them to the appropriate departments, assist with appointments, registration, eligibility verification. The Switchboard operator must answer calls, get an accurate understanding of what the caller needs are, and provide the correct assistance in a timely manner.

Duties and Responsibilities:

• Answer calls and provide callers with the correct information or transfer them to the department that is best able to serve them.
• Place calls for those needing assistance.
• Determine the nature of inquiries and provide general information.
• Connect calls to the required extension, re-directing them to another number or place them in a waiting queue if the desired number is busy.
• Carry out other clerical, secretarial or receptionist duties as required (e.g. greeting pa...