VIA Visually Impaired Advancement is seeking a Switchboard Operator to work 16-40 hours per week. This position is primarily responsible for answering external and internal calls at the Buffalo VA hospital.
Shift times may include daytime, evening, weekend and overnights. Ability to work holidays as scheduled. Applicants will be expected to maintain flexibility in scheduling to the extent practical to meet the needs of a 24 hour switchboard.
Essential functions include: directing callers to desired areas, executing hospital emergency codes, contacting on-call physicians, medical and surgical teams, and key hospital staff, providing communication support to hospital staff, providing patient information as requested, and providing general information to all patients, visitors, and VA staff.
Competencies include demonstrating basic keyboarding and computer skills, proficiency in use of assistive technology, excellent internal and e...