Receives and processes incoming and outgoing calls for the Communications department.
1)Answers, transfers, and directs internal and external incoming calls including but not limited to, physicians, hospital staff, patients to proper numbers.
2)Gives routine, non-interpretive information on request.
3)Provide information on patient location and be familiar with call restrictions of each area.
4)Assist fellow employees with exchange of information.
5)Provide general information regarding the hospital and offices to patients, physicians, associates and all other callers.
6)Determine what action to take when an immediate problem arises with the Cisco telephone system, Amcom system or Code issue.
7)Ability to provide an appropriate initial response to angry callers and contact correct people.