A well-established 4-Star Hotel in East London is seeking a professional and customer-focused Switchboard Operator to join our Front Office team.

Key Responsibilities

• Operate the hotel’s telephone system efficiently and professionally.
• Answer, screen, and direct all incoming calls to the appropriate departments.
• Assist guests and staff with outgoing calls and telephone-related enquiries.
• Ensure all guest enquiries, requests, and requirements are handled promptly and courteously.
• Assist with reception duties when required.
• Maintain a high standard of personal appearance, hygiene, and grooming in line with hotel standards.
• Answer all calls with warmth, courtesy, and professionalism, reflecting the hotel’s image and service standards.
• Assist guests in obtaining information and making telephone calls.
• Escalate guest requests or complaints to the appropriate manager when immediate assistance c...