Job Description Summary Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type PRN Cost Center CC COL - Cashiering (DMC) Pay Rate Type Hourly Pay Grade Health-23 Scheduled Weekly Hours 16 Work Shift Job Description Entity/Organization: MUHA (Medical University Hospital Authority/Medical Center) Hours Per Week: FLSA Status: Job Description/Summary: Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-rout...