Switchboard Operator

University Hospitals Sussex NHS Foundation Trust (279)

The closing date is 02 June 2026

Main duties of the job

You will be responsible for handling calls in a professional manner, responding effectively to emergency calls, alarms and incident procedures, and making calm and efficient decisions.

• Provide excellent telephone manner and customer service skills.
• Maintain an efficient 24‑hour service with weekly call volumes of 10,000–13,000.
• Serve as the first point of contact for patients, families, the public, professionals and internal users.
• Respond to emergency calls, alarms and incident procedures.
• Keep equipment, keys and system faults up‑to‑date; report defects promptly.
• Complete logs, documentation and directory updates accurately.
• Implement administrative changes to improve operational efficiency.
• Perform any other duties requir...