Elevate guest experiences at Kananaskis Lodge in Alberta as a Switchboard Agent. Engage with visitors while managing calls and inquiries in a vibrant environment.
As a crucial member of the Rooms Division, the Switchboard Agent ensures top-notch guest satisfaction. This role emphasizes exceptional communication, multitasking, and a passion for creating memorable visits. You'll promote local attractions and manage room assignments to enhance each guest’s experience.
Key Responsibilities:
• Manage internal and external phone calls professionally
• Provide attentive and courteous guest service
• Promote Kananaskis activities and the lodge
• Build rapport with guests to understand their needs
• Handle cash and billing inquiries from guests
Requirements:
• Experience in Front Office or hospitality is advantageous
• Degree or diploma in Hospitality Management preferred
• Robust multitasking skills in high-pressure situations
• Proficiency with Outlook, Exc...