About the Role

Are you passionate about delivering top‑notch customer service? We’re looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast‑paced and supportive environment.

What You’ll Do

• Assist customers: handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
• Record keeping: maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
• Stay updated: keep your knowledge fresh on our products and services tailored to individual customer needs.
• Issue escalation: identify and elevate potential service issues to senior team members when necessary.
• Collaborate: work with your team on special projects and provide coverage for colleagues as needed. <...