A leading global investment firm is seeking a Senior Vice President for the Global Head of Service Desk role in Singapore. The successful candidate will oversee service delivery across multiple locations, ensuring a user-centric service desk operation. Responsibilities include establishing a Follow-the-Sun model, managing service quality benchmarks, and leading operational improvements. Ideal candidates will have extensive experience in IT service management, a strong focus on continuous improvement, and the ability to drive data-informed decisions. The position offers hybrid working conditions to maximize flexibility.
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