The Person

• Experience of dealing with the public via email, in person and by phone
• Experience of using systems, Ticketmaster Sport XR and Salesforce is desirable
• Experience of working in a customer focussed retail environment, ideally within ticketing
• Proven experience of working within a first-class customer service function in a retail/ business environment
• Strong interpersonal skills and relationship management
• Working knowledge of on-line ticketing/ customer relationship management systems is advantageous

The Role

• Act as the first point of contact for all inbound ticket sales on behalf of the WRU Group / Principality Stadium.
• Carry out any appropriate additional tasks or duties as requested by line management
• Carry out duties to help support the WRU Group in line with the Company’s core values
• Ensure all ticketing requirements are met for key stakeho...