Become a Support Specialist focused on Electromechanical Systems, providing outstanding technical assistance and product guidance. Engage in solving customer issues and developing comprehensive documentation.
This position, under the Engineering Manager, involves directly assisting users with technical difficulties through effective communication. You will be responsible for processing warranty claims and maintaining accurate RMA data, alongside creating essential installation documentation. This role also includes collaborating on product evaluations while ensuring excellent customer service.
Key Responsibilities:
• Diagnose product and installation issues efficiently
• Manage warranty claims and report findings
• Create installation and maintenance documentation
• Develop knowledge base content for future reference
• Support team in product evaluations and testing
Requirements:
• Minimum 1 year in a technical support role
• Understanding of electrical po...