Location

Abu Dhabi, United Arab Emirates

Job type

Full time

Job Description

1. Strong knowledge of desktop/laptop hardware troubleshooting and OS management
2. Knowledge of network basics (LAN, Wi‑Fi), printers, and peripheral devices
3. Experience in IMAC activities and endpoint lifecycle management
4. Familiarity with ITSM tools (ServiceNow or equivalent)
5. Understanding of AV/meeting room support technologies

Key Responsibilities

1. Provide in‑person IT support for incidents and service requests requiring physical intervention
2. OS troubleshooting and mobile device troubleshooting (Android/iOS)
3. Perform device setup, configuration, installation, and hardware replacement
4. Handle break‑fix activities for laptops, desktops, peripherals, and workplace devices
5. Support IMAC activities (Install, Move, Add, Change)
6. Resolve incidents t...