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Support & Service Director

Company

Central Parking

Location

Budapest, Budapest

Type

Full-time

Position summary


  • Professional and operational management of SLA, RMA, technical support , and internal service and repair areas

  • Management of the support team, technical support operations and internal service processes

  • Overseeing the handling of customer inquiries, bug tickets, complaints, escalations and warranty cases

  • Track SLA commitments, response times, resolution times, and service levels

  • Development of RMA, inspection, repair and warranty processes

  • Liaising with development, production, project, product management and sales areas

  • Systematization and channeling of customer feedback, recurring errors and product experiences

  • Support for the preparation, review and clarification of product documentation

  • Support and service KPIs, reports and management decision-making materials preparation

  • Continuous improvement of support and service operations

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