Responsibilities

• Address user tickets regarding issues reported on helpdesk.
• Provide first level technical support on Robots IT Products.
• Installing Operating System Applications and Computer Peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple step by step instructions on phone if required.
• Conduct remote troubleshooting via remote desktop applications.
• Test alternative pathways until the issue is resolved.
• Follow up with users to ensure their systems are functional.
• Record technical issues and solutions in case logs on Helpdesk.
• Direct unresolved issues to the next level of support personnel.
• Report user feedback and potential product requests to the IT Incharge.
• Provide first‑line technical support across various hardware and software issues ensuring timely resolution to minimize downtime.
• Perform installations con...