Support Robotics Engineer

Company

Expert Hub Robotics

Location

dubai, dubai

Type

Full-time

            Responsibilities  Address user tickets regarding issues reported on helpdesk. 
Provide first level technical support on Robots IT Products. 
Installing Operating System Applications and Computer Peripherals. 
Ask targeted questions to diagnose problems. 
Guide users with simple step by step instructions on phone if required. 
Conduct remote troubleshooting via remote desktop applications. 
Test alternative pathways until the issue is resolved. 
Follow up with users to ensure their systems are functional. 
Record technical issues and solutions in case logs on Helpdesk. 
Direct unresolved issues to the next level of support personnel. 
Report user feedback and potential product requests to the IT Incharge. 
Provide first‑line technical support across various hardware and software issues ensuring timely resolution to minimize downtime. 
Perform installations configur...
        

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Support Robotics Engineer

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