Support Operations Manager

Company

Philips

Location

Bogotá, Cundinamarca

Type

Full time

            JOB DESCRIPTION 
Job Title
Support Operations Manager
Job Description
Job title:
As a Service Operations Manager, you will lead service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.

Your role:
Understanding the LATAM Hispanic market needs, deliver value added services in a cost-effective manner in alignment to the price sensitive markets.
Setting the objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
Through the LATAM Hispanic cluster coordinators, set individual customer strategies to maximize customer experience and r...
        

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Support Operations Manager

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