Your Mission

A vital part of the customer delivery and enablement process, the Support function aims to deliver a quality, timely and consistency of customer service to HAWK:AI’s existing and future clients. The Support Lead will take over the support responsibility from the existing Solution Consulting team and build out the required processes, tooling and personnel for a best-in-class customer support function as the first of a team you’ll help establish over time. This new function will drive success for our customers through a passion for a positive customer experience and effective, responsive communication.

The HAWK:AI support function targets efficient customer enablement and issue resolution as our daily face to the customer. Whether it is technical issues or requests for information, it is not just about serving the need in the moment but improving HAWK:AI’s service over time by helping to build a knowledge base to ensure our customers have the to...