Key Responsibilities

• Provide second and third line technical support to end users
• Troubleshoot hardware, software, and network‑related issues
• Install, configure, and maintain IT systems and infrastructure
• Ensure system uptime, performance, and security best practices
• Escalate complex issues where necessary and follow through to resolution

Education

• Relevant IT qualification
• MCSE (Microsoft Certified Solutions Expert) certification is essential

Experience

• Minimum of 3–5 years’ experience in a Support Engineer or similar role
• Proven experience supporting Windows environments and network infrastructure
• Experience with on‑site and remote user support

Skills

• Strong knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365)
• Networking fundamentals (TCP/IP, DNS, DHCP)
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