Take ownership of customer issues and requests through to resolution.
Research, diagnose, and troubleshoot issues following SLAs.
Guide non-technical users through the issue resolution process.
Provide product integration support for merchants.
Collect and document information about user problems for future reference.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Document knowledge in the form of knowledge base tech notes and articles.
Collaborate ...