Support Engineer – Onsite Support Technician Location: Monterrey, MX (Guadalupe/Monterrey, NL)
Responsibilities - Provide quick response to client incidents on site to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
- Operate independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.
- Ensure the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
- Initiate tracking and reporting of issues, as well as recommend means for system improvement including procedural steps, increased training and enhanced documentation.
- Rotate shifts periodically.
Qualifications - Excellent customer service skills and attitude.
- Excellent collaboration ...