Azure Service Engineer L2

We are seeking a highly experienced Azure Service Engineer L2 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities. The position requires on-call duties as part of a continuous operations model.

Responsibilities

• Lead the resolution of complex and high-impact incidents in distributed and online service environments.
• Perform deep-dive diagnosis and advanced debugging of critical issues.
• Act as the escalation point for L1, providing technical guidance and leadership.
• Drive and oversee root cause analysis (RCA) and post-incident reviews across teams.
• Identify systemic issues and implement long-term solutions to improve service reliability.
• Design and develop automation solutions to optimize operat...