Qualifications

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience andpractical application is evident
• 3+ years service delivery management experience
• Must have work experience in Incident management and Root Cause Analysis
• Certified on ITIL
• Advantage would be held for someone with experience working on Service Now
• Understanding of Agile Methodologies

Responsibilities

• Devops and Support:
• Apply problem solving skills to solve technical problems on existing applications
• Take ownership for developing advanced design thinking and problem solving skills in preparation for greatercomplexity / changing / evolving tech
• Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenancepatches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as ...