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Support Delivery Manager (Hybrid Work Schedule)

Company

Quorum Software

Location

Dubai, Dubai

Type

Full Time

Overview

Responsibilities

  • Managing the Support delivery towards Quorum clients
  • Works closely with internal/external teams for cross utilization of competence, processes and tools
  • Accountable for customer’s case/ticket backlog, case escalations, major incidents
  • Leading and Co-managing support transitions
  • Be able to implement best practices in Support Delivery
  • Accountable for customer service governance, service improvement and service planning
  • Works with the appropriate Quorum stakeholders to execute the plan/initiative; monitor and report on progress
  • Support internal/external audit
  • People management for team members
  • And other duties as assigned.

    • Requirements

  • 10-12 years of experience in the IT Industry with at least 3-4 years of them in end-to-end Service/Support Delivery Management
  • Should have managed service delivery for global customers effectivel...

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