Serve as the first line of support for client inquiries, requests, and tickets.
Triage and prioritize incoming issues, assigning or escalating them appropriately based on type, severity, and SLA guidelines.
Assist with basic NetSuite troubleshooting, configuration lookups, permission errors, navigation issues, data corrections, and data validation.
Collaborate with fellow support team members to document solutions, client interactions, and best practices.
Contribute to knowledge‑sharing initiatives, including updating internal documentation, enhancing client‑facing resources, and participating in learning sessions.
Monitor support queues and ensure timely follow-up on all issues, driving resolution in line with client expectations.
Support testing activities for configuration changes, enhancements, and system updates.
Take part in team meetings, mentorship opportunities, and pro...