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Support Consultant

Company

Communicate Recruitment

Location

cape winelands: boland, cape winelands: boland

Type

Full-time


  • Be the first port of call for support via phone, email, and chat
  • Troubleshoot and resolve client issues from start to finish
  • Take full ownership of support tickets (no hand-offs; your journey to solve)
  • Guide clients through system functionality and basic training
  • Spot recurring issues and share insights with the team
  • Escalate more complex challenges while maintaining strong client relationships
  • Work closely with internal teams to keep everything running like a well-planned itinerary
  • Participate in a rotational after-hours support schedule (paid overtime)

Skills & Experience:
  • Matric (non-negotiable)
  • Proven experience in the hospitality industry (non-negotiable)
  • Familiarity with reservation systems or hospitality software
  • Strong communication skills - able to assist both technical and non-technical users
  • Excellent problem-solving ability ...

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