Act as main frontliner of customer support — respond to customer queries and concerns in a timely and accurate way, resolving issues raised via phone, email, and chat.
Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.
Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.
Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement
Qualifications
Language Skills: Proficiency in speaking and writing Cantonese.
Educational Background: Bachelor’s/College Degree in any field.
Experience: Minimum of 2 years in a customer service/shared services role, handling emails and calls.
Communication Skills: Exceptional oral and written communication skill...