Job Title: Support Analyst Tier 1Department: Information TechnologyReports To: IT Service Desk Manager / Director of IT ServicesFLSA Status: Non-Exempt Position Summary The Support Analyst Tier 1 provides first-level technical support to staff in a home health environment, ensuring reliable access to systems, applications, and devices critical to patient care and business operations.
This role is responsible for troubleshooting common technical issues, providing exceptional customer service, and supporting compliance with HIPAA and healthcare IT standards.
Key Responsibilities Provide support for desktops, laptops, mobile devices, printers, and peripheral equipment used in field and office environments.
Provide first-level support for password resets, account access, Microsoft 365 issues, and basic troubleshooting.
Provide first-level support for healthcare applications, including login issues, and access-related requests.
Document incidents, service requests, and resolu...