Support Analyst

Company

WellSky

Location

Overland Park, Kansas

Type

Full time

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, chat, and client portal correspondence. The scope of this job centers around timely resolution of escalated client issues involving a variety of WellSky solutions, including clinical, billing, training, and technical troubleshooting.
We invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities: 
Support user-facing applications in a fast-paced environment.
Provide superior client service and ensure outstanding quality resolutions.
Troubleshoot and document solution operations.
Complete thorough documentation of issues.
Ensure the required response and resolution times are met.
Collaborate with and support other team members.
Perform other job duties as assigned.
Required Qualifications: 
Bachelor's Degree or equivalent work experience
        
        
    

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