We are looking for a customer-facing Support Analyst / Consultant to own and manage Diesta’s support queue for live customers.
This role will sit at the centre of our post-project customer operations. You will be responsible for managing incoming support requests, triaging issues, communicating with customers, and coordinating internally with implementation, engineering, QA, product, customer success, and account management.
We are looking for someone with strong SaaS support experience, excellent communication skills, good technical curiosity, and the judgement to know when to resolve an issue directly, when to escalate it, and when a customer request should be treated as a change request rather than standard support.
Own and manage the customer support queue.
Ensure all incoming support requests are reviewed, prioritised, responded to, and progressed.
Maintain clear visibility of ticket status, ownership, next steps,...