Support Analyst (L1/L2 | Digital Excellence Center | Banking)

Company

GMP Technologies

Location

singapore, singapore

Type

Full-time

            Support Analyst (L1/L2 | Digital Excellence Center | Banking)  Responsibilities  Provide Level 1 and Level 2 technical and functional support for a portfolio of corporate IT and security applications. 
Communicate with end‑users via phone, chat, email, and a support ticketing system. 
Analyze, manage, and resolve incidents, problems, and service requests. 
Collaborate with cross‑functional teams to troubleshoot and resolve technical issues. 
Escalate issues to Level 3 application or infrastructure teams when necessary. 
Supervise and monitor daily and monthly job executions. 
Work closely with project, infrastructure, and production teams to fulfill user requests. 
Produce regular reports (daily, weekly, monthly) on system performance and ticket status. 
 Requirements  Bachelor's degree or higher in Computer Science or a related field. 
Relevant industry certificati...
        

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Support Analyst (L1/L2 | Digital Excellence Center | Banking)

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