Experience & Education

• 2–4 years of experience in functional application support or business systems support
• Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent
• ITIL or application‑specific certifications are a plus

Job Overview

We are seeking a Functional Application Support Analyst to support business‑critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems. The role will focus on L1/L2 functional support, issue resolution, user assistance, and collaboration with IT and business stakeholders. The candidate must be comfortable working in rotational shifts to support global users.

Responsibilities

• Provide functional L2 support for CPQ, Order Management, and Sales applications.
• Diagnose and resolve functional issues, data‑related problems, and user errors.
• Support end‑to‑end quote‑to‑order (Q2O) and order‑to‑cash ...