Summary The incumbent provides the continuity of supervision during the rotation of the Team Coach, serving as the Team Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This position is the assistant supervisor of one of the teams located within the Veterans Service Center. Responsibilities Typical duties include, but are not limited to: Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis; Ensures that the team's quality and timeliness of service meets performance indicator goals; Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes; Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns; Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation; Monitor leave balance...