Acts as a liaison between all WFM towers and CNX Operations and clients.
Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM towers (Forecasting, Capacity Planning, Scheduling and PRCOE).
Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
Manage internal and external audit with processes and controls in place.
Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
Must demonstrate sound arithmetic, analytical and problem-solving skills.
Ability to work with minimal supervision and support Operational ...