Managing daily operations, including staff supervision (scheduling, training, performance), customer service, operational tasks (inventory, cleanliness, equipment maintenance), and ensuring compliance with health and safety regulations. Also contribute to sales targets, manage client feedback, and maintain the overall ambiance and smooth workflow of the shop.
Key Responsibilities - Staff Management : Hire, train, and supervise massage therapists and front-desk staff, creating efficient work schedules and fostering a positive team environment.
- Operational Oversight : Oversee daily operations, ensuring smooth appointment scheduling, maintaining the cleanliness and hygiene of the premises, and managing inventory of supplies and retail products.
- Customer Service : Address client inquiries, concerns, and complaints, ensuring client satisfaction and managing feedback for continuous improvement.
- Servi...