Lead club operations to deliver efficient service and a positive guest experience. Support and coach team members, manage inventory and cash transactions, and assist in operational planning to ensure smooth service flow and resolve issues promptly.
Responsibilities
Deliver prompt, efficient service to guests while representing the company positively
Complete opening and closing duties accurately and on schedule
Support and encourage team members in executing daily tasks effectively
Monitor club operations including inventory management, beverage service quality, cash transactions, comps, and voids
Assist the Operation Manager in deploying staff, managing drink flow, and maintaining service sequence across all shifts
Resolve service disruptions and guest complaints quickly and professionally
Coach and develop team members by providing ongoing performance feedback to imp...