Sales & Performance

• Achieve and support store monthly sales targets (turnover, units per transaction (UPT), and average transaction value (ATV))


• Monitor daily sales performance and provide feedback to the team to improve results


• Drive conversion rates through active selling and customer engagement

Team Leadership & People Management

• Supervise and support team members to meet individual and team sales KPIs


• Conduct on-the-floor coaching and provide regular performance feedback


• Assist in managing staff attendance, punctuality, and productivity in line with company standards


• Support implementation of performance improvement plans (PIPs) where required

Customer Experience

• Ensure delivery of excellent customer service standards aligned to Footgear expectations


• Monitor a...