Responsible for:
Measure adherence to SLA for internal/external customers. Report to management on adherence to SLA for internal/external customers. Ensure compliance of incidents logged against the call logging process. Ensure all monitoring systems and appliances are in working order. Minimum Requirements Good academic background with an IT Diploma or equivalent qualification in Information Technology, Computing or relevant subject. 7 Years’ Experience in a Technical Support or similar role (Proven track record within a NOC, IT or ISP environment). 2 Years supervisory experience. #J-18808-Ljbffr