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Supervisor Hr/Contact Center (Bilingüe) (Heroica Puebla De Zaragoza)

Company

Link-Worldwide

Location

puebla, puebla (de los angeles)

Type

Full-time

Position Summary
Key Responsibilities
Team Leadership & Management
Supervise and support a team responsible for onboarding, I-9 verification, and payroll support.
Provide coaching, performance feedback, and development opportunities to team members.
Onboarding & Compliance
Oversee all Caregiver background check and onboarding processes.
Monitor training completion for Caregivers and ensure compliance with regulatory and internal standards.
Identify and address gaps in the onboarding process to improve efficiency and experience.
Cross-Functional Collaboration
Serve as a liaison between Recruiting, HR/Payroll, and Caregiver Experience teams to resolve onboarding and hiring issues.
Collaborate with internal stakeholders to streamline processes and ensure alignment across departments.
Systems & Reporting
Generate reports and analyze onboarding metrics using Excel to identify trends and areas for improvement.
Qualifications
3+ y...

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