Job Title: Supervisor (Service Operations)

Job Summary
The Supervisor is responsible for overseeing daily service operations, ensuring high service standards, managing staff performance, and maintaining customer satisfaction. This role acts as a bridge between management and frontline employees, ensuring smooth and efficient service delivery.

Key Responsibilities

1. Operations Management

• Supervise daily operations to ensure services are delivered efficiently and on schedule
• Monitor workflow, staff allocation, and service quality
• Resolve operational issues promptly to minimize disruption

2. Staff Supervision & Training

• Lead, guide, and motivate frontline staff
• Conduct on-the-job training for new and existing employees
• Prepare duty rosters and manage attendance
• Ensure staff comply with company policies and procedures

3. Customer Service